COVID-19 Guidelines

COVID-19 Guidelines 1

Australia has adapted to cope with the coronavirus crisis and our practice has also evolved to continue to provide the highest standards of care for our plastic surgery patients. We intend to do this in the safest manner possible and follow all the current Government guidelines.

We have made changes to the way we practice and operate so that our existing patients remain fully supported and our future patients can start to plan their surgical options for when these restrictions are lifted.

New patients

To allocate as much medical resources to controlling the COVID-19 virus, the NSW government has asked all surgeons to only perform essential surgery.

Essential plastic surgery includes emergency procedures such as repairing hand fractures, as well as category 1 procedures such as skin cancer surgery for melanoma, squamous cell and basal cell cancers. Dr Rohit Kumar is a specialist plastic surgeon, and will continue to operate at Nepean Public and Westmead Private hospitals to help his patients requiring essential plastic surgery.

Appointments for essential surgery such as those listed above can be made by calling our rooms and speaking to one of our team members. Our new hours are Monday to Friday from 10am to 2pm. Outside these hours please leave a message on our voicemail or email us on info@drkumar.com.au and we will get back to you the next business day. My team will speak to you and determine whether you are most appropriately seen in person or via a video consultation with Dr Kumar.

For patients hoping to discuss their options about body contouring, surgery after weight loss, breast surgery or body surgery please contact us in the same manner to make your appointment.

Dr Kumar is very familiar with telehealth and video conferencing options as he often consults and follows up his interstate and country patients via this method. Our team will guide you through the process of booking your consultation, emailing photos and setting up your device for a thorough and informative consultation.

Existing patients

All patients who have surgery over the social isolation period will be seen post operatively to check that they are healing well. This consult may be via a video conference and Dr Kumar will liaise with your GP as well if this is more convenient for you. Your ongoing follow-up may be done via the telephone, email and video conferencing and via your GP. Face to Face consultations will be limited for your safety but as always we will arrange one with you if there is a need to do so.

COVID-19 safety within the office

We have followed all the mandated guidelines and placed numerous safety measures in place to ensure your visit with Dr Kumar is as safe and stress-free as possible.

Please do not present to your appointment if you are experiencing upper respiratory symptoms ( e.g sore throat or runny nose), a fever or if you have been in contact with someone ill in the past 14 days.

This is for the safety of our other patients and our staff.

When you arrive at our rooms, you will be asked to use a medical grade hand sanitiser before completing your registration form with a clean pen. We are happy to email you your registration form so that you can fill this and bring it in to your consult to minimise contact. We ask that as much as possible, all patients present by themselves. We can organise for your family or support person to participate in the consultation via speaker phone or video chat. You will be given a mask to wear during your time in the office for your own protection. Unless you are having an essential procedure or Dr Kumar is examining you, we will observe social distancing of at least 1.5m.

Rescheduling elective surgery

Dr Kumar will be asking for additional theatre time to expedite the surgery of patients who have been asked to delay their surgery during the Covid-19 crisis. We are hoping that this pandemic is successfully in control by mid-May and we anticipate theatres to re-open in June. This is however, a flexible timeline and it could be earlier or even later. We ask for your patience and understanding at this time.

We will be keeping our postponed patients updated by phone and email whenever we receive news from the NSW Health Department. Further updates to all our patients will be made via our Facebook and Instagram pages.

If you are considering having surgery this year, then you should still make an appointment to see Dr Kumar. This will give you an ideal opportunity to ask questions and help with your research and get to meet and know Dr Kumar from the safety and comfort of your own home. We can also tentatively place a booking for you for your chosen date later in the year which may prevent disappointment once all restrictions are lifted.

Non-surgical appointments

Michelle Dodd, our injecting nurse has postponed her appointments until she receives news from the NSW Health Department allowing injectables to recommence. Our skin care range of Aspect Dr products and our own Máyura range can be purchased by calling our rooms. We can organise the products to be mailed out to you for a nominal fee.

We are here for you in this time of need. If you need to talk to us, even if it is just to hear a friendly voice, or need some support in isolation then please don’t hesitate to give us a call.

We look forward to seeing you again very soon in our practice and wish you the best of health.

Stay Safe

Dr Kumar and team.

COVID-19 Guidelines 2